Privacy policy

Ben Aitken Psychology ('we', 'us', 'our') is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we collect, use, disclose, and store your personal information, and how you can access or correct it.

We may collect personal information including your name, email address, phone number, age group, and any details you provide through our contact form or during the course of receiving psychological services.

We may also collect sensitive information such as health information where it is necessary to provide psychological services. We will only collect sensitive information with your consent or as otherwise permitted by law.

We use your personal information to respond to your enquiries, provide psychological services, manage appointments, and comply with our legal and professional obligations.

We will not use your personal information for any purpose other than that for which it was collected, unless you have consented or we are required to do so by law.

We do not sell, trade, or rent your personal information to third parties. We may disclose your information to other health professionals involved in your care (with your consent), or where required by law — for example, mandatory reporting obligations.

Where we engage third-party service providers (such as secure messaging or practice management software), we take reasonable steps to ensure they handle your information in accordance with Australian privacy law.

Your personal information is stored securely and protected from misuse, interference, loss, and unauthorised access, modification, or disclosure. We use industry-standard security measures and review our practices regularly.

We retain your information for as long as necessary to fulfil the purposes for which it was collected, or as required by law (including the 7-year minimum retention period for health records under Australian law).

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below.

Our website may use cookies or similar technologies to improve your browsing experience. You can disable cookies through your browser settings, though this may affect some website functionality.

If you have any questions about this privacy policy or wish to make a complaint, please contact us via our enquiry form at benaitkenpsychology.com.au/contact. We will respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.